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Reinsert the batteries or install fresh batteries.Reseat the wireless USB receiver into the USB port.Make sure the mouse is within 10 feet (3 meters) of the computer.Look under the mouse buttons where the batteries are or in the battery compartment on keyboards, but they are not shipped in those locations. When you cannot locate your wireless receiver after you have unpacked the devices, some mice and keyboards have a place to store the wireless receiver. The receiver will have an informational tag attached to help you locate the receiver. The wireless USB receiver will be under the keyboard when buying a keyboard or keyboard, mouse combination, and under the mouse when bought separately.When buying a keyboard or mouse separately from a computer: The wireless USB receiver is small and can be easily overlooked. Look in every compartment of the box that the device(s) came in.When buying a keyboard or mouse with a computer: Using another receiver may mean it uses another technology and it will not be compatible with the mouse. Make sure to use the wireless USB receiver that came with your wireless mouse.Resolving Cursor and Scroll Wheel Issues for a Wireless USB Mouse When you do not have another mouse or touchscreen, you may have to press and hold the power button down for at least 15 seconds to turn the computer off, and you will lose any data not saved. Save any data, close any open program(s) and restart the computer.A notice that drivers are being installed may appear, if so, wait until a message that the drivers were installed before you use the mouse. Try another wired USB mouse, when available.A notice that drivers are being installed may appear if so, wait until a message that the drivers were installed before you use the mouse. Try the wired USB mouse in another USB port on the computer.

Make sure the surface you are using has enough of a pattern in it that the mouse can tell when it has been moved (a mouse pad is best, since the mouse judges movement by reflections, a uniform surface is harder for the mouse to tell when it has been moved).

For more information, refer to the How to Clean Your Mouse section.

Make sure the optical opening on the bottom of the mouse and around the scroll wheel is clean.

Reseat the wired USB mouse cable into the USB port.Note: The following steps apply to all brands of wired USB mice. Resolving Cursor and Scroll Wheel Issues for a Wired USB Mouse When the connector does not seem to fit, adjust the angle or flip it over. Note: The connector only goes in one way.